Returns & Exchanges

At Artbeats, each piece is made to order, and therefore, we do not accept returns. However, we do offer size exchanges and alterations. Refunds are not provided under any circumstances.

Exchange & Alteration Policy

  • If you require an alteration or size exchange, please email us at artbeatsbykeerthana@gmail.com within 3 days from the date of delivery.
  • Once we confirm your request, you must send the product back to us within 5 days in the original packaging, with all tags intact.
  • We reserve the right to reject products if they are returned after 5 days, show signs of wear or damage, or are sent without prior confirmation from us.

Please Note: Products returned without prior notice or confirmation will not be accepted.

Sizing Assistance

We strongly recommend reviewing our size guide before placing your order. If you need additional measurements or assistance, free to reach out to us via email (Monday to Saturday, 10:30 AM – 6:30 PM IST). We’re happy to help!

Shipping Costs

  • The cost of returning the product for exchange or alteration must be borne by the customer.
  • The altered/exchanged product will be shipped back to you within 2 weeks, at our expense.

Defective or Damaged Items

  • We maintain strict quality control, but in the rare case that you receive a damaged or defective item, please notify us within 3 days of delivery.
  • In such cases, we will arrange a reverse pickup at your convenience.
  • After receiving and inspecting the product, if a manufacturing defect is confirmed, we will remake the item and dispatch it within 2 weeks.

Exceptions

  • No exchanges or returns are available for products that are part of any collaborations / sale.
  • International orders are final sale and not eligible for returns or exchanges.

For any further queries, reach out to artbeatsbykeerthana@gmail.com.